What payment methods do you accept?

We accept all major credit cards, checks and wire transfers. 

What are your payment terms?

We require a 50%, non-refundable deposit on all orders. The lead time begins upon receipt of deposit and all approvals. Balance payment is required in full prior to shipping. 

Do you offer a trade discount?

Yes, we offer a trade discount with valid resale certificate.  Please inquire about volume discounts for larger orders.

Do you have an order minimum?

We do not have an order minimum.

Do you provide samples?

Yes, finish samples samples will be sent for approval.

What is your lead time?

Our standard lead time is 8-10 weeks. 

Do you have any items in stock? 

As all items are made to order, there is typically no stock inventory. Please inquire, as occasionally we will have samples available for sale.

What is your return policy?

We do not accept returns. All deposits are non-refundable.

How does your furniture ship?

We will arrange white-glove shipping, FOB Los Angeles/Orange County, CA. All packing and shipping charges are additional.

Do you have a warranty?

Our warranty covers manufacturing defects for one year.

Do you provide material for upholstery or is it COM/COL?

All upholstery is COM or COL. Yardage requirements will be provided on price quotations.

 

Contact

info@stelacollection.com